Shop with Confidence
At Fabulous Furniture Outlet, customer satisfaction is important to us. We want you to enjoy your purchase with confidence, which is why we’ve created a clear and transparent Returns & Refund Policy.
This policy explains your rights when returning products, requesting refunds, exchanges, or making claims under the Australian Consumer Law (ACL).
Last Updated: July 2026
Contents
1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement, repair or refund where a product:
- Has a major fault or defect
- Is significantly different from its description
- Is not fit for its intended purpose
- Is unsafe to use
Nothing in this policy limits your rights under Australian Consumer Law.
2. Change of Mind Returns
We understand that sometimes plans change.
If you’ve changed your mind about your purchase, we may accept a return subject to the conditions outlined in this policy.
Change of mind returns are considered on a case-by-case basis and are not guaranteed.
To be eligible, the product must:
- Be returned within the applicable return period
- Be unused and in new condition
- Be free from damage
- Include all original packaging
- Include all accessories, manuals and assembly instructions
- Be suitable for resale
Original delivery, installation and assembly charges are non-refundable.
3. Cooling-Off Period
Where applicable, we offer the following cooling-off periods for eligible purchases:
Standard Furniture Orders
Returns may be requested within 7 calendar days from the order date.
Mattresses
Due to hygiene requirements, change of mind returns for mattresses may only be accepted within 48 hours of placing your order, provided the mattress has not been delivered, opened or used.
Layby Orders
Layby cancellations may be requested within 48 hours of placing the order.
After the applicable cooling-off period expires, change of mind returns may no longer be accepted or may be subject to additional conditions.
4. Return Conditions
To qualify for a return, products must:
- Be in original condition
- Not have been assembled, altered or modified
- Be returned in the original manufacturer’s packaging where possible
- Include all parts and accessories
- Be free from stains, marks, scratches or damage
Products that have been used, damaged after delivery or incorrectly assembled by the customer may not be eligible for return.
Fabulous Furniture Outlet reserves the right to inspect all returned items before approving a refund or exchange.
5. Non-Returnable Items
Unless required under Australian Consumer Law, returns will generally not be accepted for:
- Clearance items
- Floor stock or display models
- Products sold “As Is”
- Custom-made or special-order furniture
- Made-to-order products
- Mattresses that have been opened or used
- Gift cards
- Products damaged due to misuse or improper care
Any defects disclosed before purchase on clearance or display products are not covered under this policy.
6. Damaged, Faulty or Incorrect Products
Please inspect your order as soon as it is delivered.
If you receive a product that is:
- Damaged during transit
- Incorrect
- Missing components
- Faulty due to a manufacturing defect
Please contact us as soon as possible.
To assist with your claim, we may request:
- Your order number
- Proof of purchase
- Photographs of the issue
- A description of the problem
Depending on the circumstances, we may offer:
- A repair
- Replacement parts
- Product replacement
- Store credit
- A full or partial refund
Our team will assess each claim in accordance with Australian Consumer Law.
7. Proof of Purchase
To process a return or refund, we require proof of purchase.
Acceptable proof includes:
- Tax Invoice
- Order confirmation email
- Payment receipt
- Finance or Buy Now Pay Later transaction confirmation
- Bank or credit card transaction showing the relevant purchase
Additional identification may be requested where necessary to verify ownership of the purchase.
8. Refund Process
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds will generally be processed using the original payment method wherever possible.
Depending on your payment provider, refunds may take several business days to appear in your account.
Where the original payment method is unavailable, we may arrange an alternative refund method where appropriate.
Original delivery, assembly and installation charges are generally non-refundable unless required by law.
If a return is approved due to a major product fault, Fabulous Furniture Outlet will comply with its obligations under Australian Consumer Law.
9. Return Shipping & Collection
Unless the return relates to a faulty product or another issue covered by Australian Consumer Law, customers are responsible for the cost of returning products to Fabulous Furniture Outlet.
For larger furniture items, we may assist in arranging collection where possible. Collection fees may apply depending on your location and the reason for the return.
We recommend ensuring products are securely packaged during return transport to prevent damage.
10. How to Request a Return
To request a return, refund or exchange:
- Contact our customer service team within the applicable return period.
- Provide your order number and proof of purchase.
- Explain the reason for your request.
- Include photographs if the product is damaged or faulty.
- Wait for return approval before sending any products back.
Our team will review your request and provide instructions for the next steps.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Fabulous Furniture Outlet
Website:
fabulousfurnitureoutlet
Showroom & Warehouse
Unit 1, 37–53 Eurora Street
Kingston QLD 4114
Australia
Our customer service team aims to respond to return and refund enquiries as quickly as possible during business hours.