Making Furniture Delivery Simple
At Fabulous Furniture Outlet, we’re committed to making the collection or delivery of your furniture as smooth and convenient as possible. This policy explains how our pickup and delivery services work, what you can expect, and what we require to ensure a successful order.
Last Updated: July 2026
Contents
1. Order Collection (Pickup)
Customers may choose to collect eligible orders from our showroom or warehouse by prior arrangement.
Pickup Location
Fabulous Furniture Outlet
Unit 1, 37–53 Eurora Street
Kingston QLD 4114
Australia
To ensure your order is ready, pickups are available by appointment only.
Once your order is prepared for collection, our team will contact you to arrange a suitable pickup time.
What to Bring
When collecting your order, please bring:
- Your order confirmation or invoice
- A valid photo ID
- Any payment confirmation if requested
If your purchase was made using a credit card, we may request that the cardholder be present for verification where necessary.
If someone else is collecting your order on your behalf, please notify us in advance so we can authorise the collection.
Customers are responsible for ensuring they have a suitable vehicle and any necessary straps, blankets or protective materials to transport their furniture safely.
2. Delivery Services
We offer delivery to many locations across Queensland and selected areas throughout Australia.
Delivery availability depends on:
- Your delivery postcode
- Product size and weight
- Stock availability
- Delivery partner coverage
- Accessibility of the delivery address
Estimated delivery costs are calculated during checkout or provided by our team before your order is confirmed.
If your location is outside our standard delivery areas, please contact us for a customised freight quotation.
3. Delivery Charges
Delivery fees vary depending on:
- Delivery location
- Order size
- Number of items
- Weight and dimensions
- Delivery service selected
Any delivery charges will be clearly displayed during checkout or confirmed before dispatch.
Unless otherwise stated as part of a promotion, delivery fees are non-refundable once delivery has been completed.
4. Preparing for Delivery
To help ensure a successful delivery, please ensure that:
- Someone aged 18 years or older is available to receive the order.
- The delivery address provided is accurate.
- There is safe and clear access to the property.
- Doorways, hallways, staircases and lifts are large enough to accommodate the furniture.
- Pets are secured during delivery.
If access restrictions are not disclosed before delivery, additional charges may apply if extra labour or specialised equipment is required.
5. Delivery Conditions
Our standard delivery service includes transporting your furniture to the agreed delivery address.
Unless otherwise agreed:
- Delivery is to the ground floor or easily accessible entrance.
- Assembly and installation services are not included unless purchased separately.
- Packaging removal is not included unless specifically arranged.
- Delivery times are approximate and may vary due to traffic, weather or operational circumstances.
Our delivery team reserves the right to refuse delivery where they believe conditions are unsafe or may result in damage to the product or property.
6. Missed Deliveries
If no authorised person is available to accept the delivery at the scheduled time:
- Our delivery team may attempt to contact you.
- A redelivery may need to be arranged.
- Additional delivery charges may apply.
Please notify us as early as possible if you need to reschedule your delivery.
7. Product Inspection
We encourage customers to inspect all products upon delivery or collection.
If you notice:
- Transit damage
- Missing parts
- Incorrect products
- Visible defects
Please notify us within 48 hours of receiving your order.
Providing photographs of any damage will help us resolve your claim more quickly.
8. Delivery Delays
While we aim to deliver orders within estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:
- Supplier delays
- Freight network disruptions
- Severe weather
- Public holidays
- Stock availability
- High seasonal demand
If your delivery is delayed, we will keep you informed and provide updated delivery estimates whenever possible.
9. Ownership & Risk
Ownership of the goods transfers to you once full payment has been received.
Risk in the products passes to you upon successful delivery or collection.
Customers should inspect their furniture promptly after receiving their order and report any issues as soon as reasonably possible.
10. Contact Us
If you have any questions regarding pickup or delivery, our team is happy to assist.
Fabulous Furniture Outlet
Website:
fabulousfurnitureoutlet
Phone
(07) 3290 4740
Showroom & Warehouse
Unit 1, 37–53 Eurora Street
Kingston QLD 4114
Australia