At Fabulous Furniture Outlet, we stand behind the quality of the products we sell. We are committed to providing furniture that meets high standards of craftsmanship and durability. This Warranty Policy explains the warranty coverage available on our products, your rights under Australian Consumer Law, and how to make a warranty claim if required.
Last Updated: July 2026
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund if a product experiences a major failure. You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from the failure.
If a product fails to meet a consumer guarantee but the failure is not considered major, you are entitled to have the product repaired or replaced within a reasonable timeframe.
Nothing in this Warranty Policy limits or excludes your rights under the Australian Consumer Law.
Contents
1. Warranty Coverage
Unless otherwise stated on the individual product page, all eligible furniture sold by Fabulous Furniture Outlet includes a minimum 12-month manufacturer’s warranty against defects in materials and workmanship.
Some products, including selected mattresses and premium furniture ranges, may include extended warranty periods. Where applicable, the warranty duration will be displayed on the relevant product page or supplied with the product documentation.
Warranty coverage applies only to products purchased directly from Fabulous Furniture Outlet.
2. Warranty Period
The warranty period begins on the date your order is delivered or collected.
If a product or component is repaired or replaced during the warranty period, the original warranty period continues from the original purchase date. A replacement or repair does not restart or extend the warranty period unless required by Australian Consumer Law.
3. Proof of Purchase
To process a warranty claim, you will need to provide proof that the product was purchased from Fabulous Furniture Outlet.
Acceptable proof includes:
- Tax invoice
- Order confirmation email
- Purchase receipt
- Finance or payment plan documentation (where applicable)
If your receipt has been misplaced, we may be able to locate your purchase using our sales records. Additional identification may be requested to verify ownership.
4. What Our Warranty Covers
Our warranty covers manufacturing defects that occur during normal residential use of the product.
Examples include:
- Structural defects
- Faulty workmanship
- Manufacturing faults in materials
- Defective hardware or mechanisms
- Manufacturing defects affecting normal use of the product
Where a valid warranty claim is accepted, we may choose to:
- Repair the product
- Replace the defective part
- Replace the entire product
- Offer an appropriate refund where required under Australian Consumer Law
The remedy provided will depend on the nature of the fault and the availability of replacement products or components.
5. Warranty Exclusions
This warranty does not cover damage or issues resulting from circumstances outside normal manufacturing defects.
Examples include, but are not limited to:
Normal Wear and Tear
This includes:
- Fabric softening
- Cushion compression through regular use
- Leather creasing
- Minor colour changes
- Timber movement due to natural characteristics
- Fabric pilling
- Minor surface scratches from everyday use
Incorrect Use
Warranty does not cover products damaged due to:
- Misuse or abuse
- Commercial or rental use
- Overloading products beyond recommended limits
- Standing or sitting on furniture in unintended ways
- Improper assembly
- Unauthorized modifications or repairs
Environmental Damage
Damage caused by environmental conditions is not covered, including:
- Direct sunlight
- Excessive moisture
- Water damage
- Floods
- Fire
- Extreme temperatures
- Salt air corrosion
- Mould or mildew
Accidental Damage
Examples include:
- Impact damage
- Glass breakage
- Pet damage
- Burns
- Cuts or tears
- Stains
- Ink marks
- Paint spills
- Chemical damage
- Food or beverage spills
Improper Care
Warranty does not cover damage resulting from:
- Failure to follow care instructions
- Use of inappropriate cleaning products
- Lack of maintenance
- Incorrect storage
Natural Material Characteristics
Many of our furniture products are manufactured using natural materials.
The following are considered normal characteristics and are not manufacturing defects:
- Timber grain variation
- Knots
- Colour variation
- Leather texture variation
- Fabric shade variation
- Slight variations in dimensions or weight due to manufacturing tolerances
6. Clearance & Display Products
Products sold as:
- Clearance items
- Display models
- Ex-display products
- Seconds
- “As Is” products
may have cosmetic imperfections that were disclosed before purchase.
These disclosed imperfections are not covered by warranty.
However, your rights under Australian Consumer Law continue to apply.
7. Making a Warranty Claim
If you believe your product has developed a manufacturing defect, please contact us as soon as reasonably possible after discovering the issue.
To help us assess your claim, please provide:
- Your name
- Order number or proof of purchase
- Description of the issue
- Clear photographs of the product
- Videos where appropriate
- Delivery address
- Contact details
Please email all warranty enquiries to:
support@fabulousfurnitureoutlet.com.au
Our team may request additional photographs or arrange an inspection where necessary.
We aim to assess warranty claims promptly and will keep you informed throughout the process.
8. Repairs, Replacements & Refunds
Once your claim has been assessed, we will determine the most appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, we may:
- Repair the product
- Replace defective components
- Replace the complete product
- Offer store credit (where agreed)
- Provide a refund if legally required
Where replacement products are no longer available, a comparable alternative may be offered.
9. Transportation Costs
Where a warranty claim is approved, Fabulous Furniture Outlet will advise whether transportation is required.
If collection or delivery is necessary to complete an approved warranty repair or replacement, transportation arrangements will be discussed with you before work commences.
Transportation charges may apply where damage is found not to be covered under warranty or where the issue is determined not to be a manufacturing defect.
Customer Responsibilities
To help maintain your warranty, customers should:
- Follow all care instructions supplied with the product.
- Assemble products according to the manufacturer’s instructions.
- Use furniture only for its intended residential purpose.
- Inspect products upon delivery and notify us promptly if any issues are identified.
- Retain proof of purchase for future warranty claims.
Contact Us
For any questions regarding this Warranty Policy or to submit a warranty claim, please contact:
Fabulous Furniture Outlet
Website:
fabulousfurnitureoutlet
Phone
(07) 3290 4740
Showroom & Warehouse
Unit 1, 37–53 Eurora Street
Kingston QLD 4114
Australia